Data Deletion Instructions

To request deletion of your Chatydesk account data or data associated with your connected Meta app, email info@chatydesk.com from the email address used for your Chatydesk account.

Include your Chatydesk workspace name, account email, and a short statement that you want your user data deleted. If you are requesting deletion for a business account, we may ask for reasonable verification before processing the request.

Once verified, we delete or anonymize personal data that Chatydesk controls for your account and workspace, including CRM records where deletion is applicable.

Account

Profile details, account settings, and authentication records we control.

CRM workspace

Contacts, notes, conversations, pipelines, automations, broadcasts, booking settings, and related workspace data.

Connected Meta data

Stored WhatsApp Cloud API configuration, tokens, phone IDs, webhook records, and message data held in Chatydesk.

Support

Support requests and diagnostic data tied to your account where deletion is legally and operationally permitted.

We begin processing verified deletion requests promptly and complete deletion from active systems and backups within 30 days, unless a shorter period is required by applicable law.

After completion, we send a confirmation email to the requesting account email. If any part of the request cannot be completed, we explain the reason and the specific data category affected.

Some records may be retained where legally required, including invoices, tax records, billing records, fraud prevention records, and security logs. These retained records are restricted to the required purpose and retention period.

For more detail about how Chatydesk processes data, read our Privacy Policy.